Frequently Asked Questions

Booking & Managing Appointments

Find out more about booking, rescheduling, and cancelling appointments.

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Physiotherapy & Treatment Plans

Find out more about booking, rescheduling, and cancelling appointments.

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Payments & Refunds Information

Find out more about payments and refunds.

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Managing your Account

Find out more about managing your account

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Bookings and Managing Appointments

You can book an appointment by signing into your account, navigating to 'Appointments', and clicking 'Book Appointment'.

You can change your appointment by signing into your account, navigating to 'Appointments', and clicking 'Edit' for the relevant appointment. However, please note that after the first change, additional charges may apply.

Yes. All our physiotherapists are certified Allied Health Professionals (AHPC).

Physiotherapy is geared towards recovery, and one may recover and be discharged with less sessions than expected. Hence, we currently do not offer any bulk packages.

Physiotherapy & Treatment Plans

Yes. All our physiotherapists are certified Allied Health Professionals (AHPC).

Each standard physiotherapy session lasts 1 hour.

Yes, we aim to provide our services at the maximum convenience of our clients. However, do discuss this with your physiotherapist beforehand.

Payments & Refunds

Our online booking platform accepts Apple Pay, Google Pay, and all major credit cards. For alternative payment & appointment booking arrangements, please discuss it with your physiotherapist or contact us at the link below.

Contact Us

Physiotherapy is geared towards recovery, and one may recover and be discharged with less sessions than expected. Hence, we currently do not offer any bulk packages.

Yes, we do provide refunds for cancelled appointments. However, the extent of the refund depends on when the appointment is cancelled.

Account Management

You can create an account at the link below.

Sign Up

You can reset your password at the link below

Reset Password

As emails and phone numbers may be used for various communications, it is important for us to ensure that they are sent to verified endpoints.

No. MFA is not mandatory for client accounts. However, in this digital age, enabling MFA is the highly recommended best practice to secure your online account(s). Heal From Home recommends clients to do so using Software Time-Based One-Time Passwords (TOTP). Software TOTP can be considered safer than SMS OTPs as they are not vulnerable to SS7 attacks.

To link your Authenticator to your Heal From Home account, please sign into your account, head to 'Profiles', and activate MFA under 'Two-Factor Authentication'.