Frequently Asked Questions
Booking & Managing Appointments
Find out more about booking, rescheduling, and cancelling appointments.
Learn MorePhysiotherapy & Treatment Plans
Find out more about booking, rescheduling, and cancelling appointments.
Learn MoreBookings and Managing Appointments
You can book an appointment by signing into your account, navigating to 'Appointments', and clicking 'Book Appointment'.
You can change your appointment by signing into your account, navigating to 'Appointments', and clicking 'Edit' for the relevant appointment. However, please note that after the first change, additional charges may apply.
Yes. All our physiotherapists are certified Allied Health Professionals (AHPC).
Physiotherapy is geared towards recovery, and one may recover and be discharged with less sessions than expected. Hence, we currently do not offer any bulk packages.
Physiotherapy & Treatment Plans
Yes. All our physiotherapists are certified Allied Health Professionals (AHPC).
Each standard physiotherapy session lasts 1 hour.
Yes, we aim to provide our services at the maximum convenience of our clients. However, do discuss this with your physiotherapist beforehand.
Payments & Refunds
Our online booking platform accepts Apple Pay, Google Pay, and all major credit cards. For alternative payment & appointment booking arrangements, please discuss it with your physiotherapist or contact us at the link below.
Contact UsPhysiotherapy is geared towards recovery, and one may recover and be discharged with less sessions than expected. Hence, we currently do not offer any bulk packages.
Yes, we do provide refunds for cancelled appointments. However, the extent of the refund depends on when the appointment is cancelled.
Account Management
You can create an account at the link below.
Sign UpYou can reset your password at the link below
Reset PasswordAs emails and phone numbers may be used for various communications, it is important for us to ensure that they are sent to verified endpoints.
No. MFA is not mandatory for client accounts. However, in this digital age, enabling MFA is the highly recommended best practice to secure your online account(s). Heal From Home recommends clients to do so using Software Time-Based One-Time Passwords (TOTP). Software TOTP can be considered safer than SMS OTPs as they are not vulnerable to SS7 attacks.
To link your Authenticator to your Heal From Home account, please sign into your account, head to 'Profiles', and activate MFA under 'Two-Factor Authentication'.